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SHIPPING & RETURNS

Shipping + Handling

Standard Shipping (2-14 business days)

 

Once the package has left our facility and received by the post office, We will send a tracking number. We are not liable for ANY lost or damaged packages as result of mishandling by the carrier.  

SmooveGal is not liable for any returns due to incomplete addresses, undeliverable addresses, and return to sender. 

Please email smoovegalinc@gmail.com with any discrepancies, such as missing or damaged items, within 7 business days from delivery. 

Please allow all orders to process within 1-4 business days.

We are also not responsible for delivery delays due to weather, mishandling by carrier, or undeliverable addresses. Undeliverable addresses does include incorrect/insufficient address, no P.O. Box number, refused, or return to sender. Any address mistakes can cause a processing delay of up to 48 hours. All customers are responsible for inputting the correct information for the order’s billing and shipping address.

 

Please allow 2-14 business days  (excluding holidays and weekends)  for your items to arrive or longer for standard US Shipping.

Note: Free shipping promotion offers (when applicable) apply only to a US address originating within the 50 states. There will be a nominal fee if the shipping address is outside of the lower 50 states.

*Shipping services and cost do vary from state to state, please view the shipping estimates calculator on the cart page to see how much our shipping services cost.

For Express & Priority Services, we do not ship to PO BOX addresses. If we receive any PO BOX addresses via these services, we will contact the customer for a residential/business address. Please note, this could take additional processing time and could delay your package an additional 24-48 hours.

We offer faster shipping alternatives for local customers, if you would like to receive your package sooner please contact us at smoovegalinc@gmail.com

 

Military & US Territories

Please allow 2-14 business days  (excluding holidays and weekends)  for your items to arrive or longer for standard US Shipping. Shipping services to these areas are limited to US Standard shipping and Priority shipping since all packages are shipped by USPS.